Customer care · Policies
Returns &
Refunds
A straightforward return process for eligible items requested within 30 calendar days after delivery.
Policy scope
This policy applies to eligible physical products purchased directly from boltburls.com. Products purchased through another seller must be returned through that seller under its policies.
Return window
A return request must be submitted within 30 calendar days after delivery. The request date determines whether the return is within the window; the product should not be shipped until return instructions are provided.
Required item condition
To be eligible for a change-of-mind return, an item must be unused, uninstalled, and in substantially the same condition in which it was received. Include the original packaging, components, hardware, instructions, and proof of purchase.
Items not eligible for change-of-mind returns
Items that have been installed, altered, used, damaged after delivery, or returned with missing components are not eligible for a change-of-mind return. Items clearly marked final sale on the product page are also not eligible unless they arrived damaged, defective, incomplete, or incorrect.
Start a return
Email [email protected] within the return window. Include your order number, the item you want to return, the reason for the request, and photos when condition or damage is relevant.
Return authorization
We will review the request and provide return instructions if it is eligible. Do not send a return to our business address without authorization. Unauthorized returns may be delayed, refused, or returned to the sender.
Packing the return
Use suitable protective packaging and include all original components, hardware, and instructions. Remove or cover old shipping labels and follow the return instructions provided for the request.
Return shipping
For a change-of-mind return, the customer is responsible for return shipping and for packaging the product safely. Original shipping charges are not refundable. We recommend using a trackable service and keeping the shipping receipt until the return is complete.
Damaged, defective, incomplete, or incorrect items
Contact us within 7 calendar days after delivery with photos of the product, packaging, and shipping label. When the issue is confirmed, Bolt & Burl will provide an appropriate replacement, refund, or return-shipping solution at no additional return-shipping cost to the customer.
Exchanges
To obtain a different product, return the eligible original item and place a new order. This keeps availability, price, payment, and shipping information clear for each transaction.
Return inspection
Returned items are inspected after arrival to confirm the product, components, condition, and eligibility. Inspection time begins after the return is delivered to the authorized return location.
Refund timing and method
Approved refunds are initiated to the original payment method within 5 business days after inspection. Banks and payment providers may require an additional 5–10 business days to post the credit.
Returns that do not meet the policy
If a return does not meet the eligibility requirements, we will contact you before taking further action. A return may be declined when it is outside the return window, shows installation or use, is missing parts, or was damaged after delivery.
Order cancellations
Contact us as soon as possible if you need to cancel an order. We will cancel and refund an order that has not entered fulfillment. Once an order has shipped, it must follow the return process above.
Returns contact
Email [email protected] or call 303-304-3236. Include your order number whenever you contact us about a return or refund.