Customer care · Policies
Shipping Policy
Clear expectations from checkout to delivery. Orders are normally prepared within 1–3 business days and shipped to eligible U.S. addresses.
Policy scope
This policy applies to physical products purchased directly from boltburls.com. Shipping information shown at checkout and in an order confirmation forms part of this policy for that order.
Order confirmation
After an order is submitted, an order confirmation is sent to the email address provided at checkout. The confirmation acknowledges receipt of the order; it does not mean that the order has shipped. We may contact you if payment, inventory, or address information requires review.
Processing time
Most in-stock orders are prepared within 1–3 business days, excluding weekends and U.S. federal holidays. Processing time is separate from carrier transit time. Address verification or missing customer information may extend processing.
Delivery area
We currently ship to eligible delivery addresses in the United States and do not offer international shipping. Service to P.O. boxes, APO/FPO addresses, Alaska, Hawaii, Puerto Rico, and other U.S. territories may be limited by product size or carrier availability.
Shipping methods and charges
Available shipping methods and charges are displayed during checkout after a delivery address is entered. The options shown at checkout are the options available for that order and destination.
Estimated transit time
Carrier transit commonly takes 5–10 business days after shipment. Transit estimates are not guaranteed delivery dates and may be affected by remote destinations, weather, seasonal volume, or carrier disruptions.
Tracking information
When tracking is available, it is sent to the email address used for the order. Tracking may take time to update after a label is created. Carrier scans and delivery estimates are controlled by the carrier.
Address accuracy
Customers are responsible for providing a complete and accurate delivery address. Contact us promptly if an address needs correction. We cannot guarantee a change after fulfillment begins or a shipping label has been created.
Shipping delays
If we cannot ship within the stated processing period, we will contact you with an updated estimate and the option to accept the delay or cancel the unshipped order for a full refund. We may also cancel and refund an order if we cannot fulfill it.
Lost or stalled packages
If tracking shows no movement for an unusual period or a package appears lost, contact us with your order number. We will review the carrier information and provide the appropriate next step, which may include a carrier inquiry, replacement, or refund.
Damaged deliveries
For visible shipping damage, contact us within 7 calendar days after delivery. Include the order number and clear photos of the product, packaging, and shipping label so we can review the condition and determine an appropriate solution.
Missing or incorrect items
If an order is incomplete or contains an item different from what was ordered, contact us within 7 calendar days after delivery. Keep the product and packaging while the issue is reviewed.
Split shipments
An order may arrive in more than one package when items are fulfilled separately. When separate tracking numbers are available, they may be sent in more than one shipping notification. A partial delivery does not necessarily mean an item is missing.
Order changes and cancellations
Contact us as soon as possible to request a change or cancellation. We can cancel and refund an order that has not entered fulfillment. Once an order has shipped, it must follow our Returns & Refunds Policy.
Shipping contact
Email [email protected] or call 303-304-3236. Include your order number and the delivery address when contacting us about an order.